FAQs

RELATED TO ORDER & DELIVERY

Orders can be placed via our website - https://www.millionairebombay.com/.

You can also visit our stores at Juhu (open on all days) andKemps Corner (closed on Sundays) from 10:30 am to 9:00 pm IST to place an orderphysically.

We try to deliver all our orders as soon as possible and makesure your order reaches you on time. If you wish to track your order, get intouch with us via WhatsApp on 9867757891 or email us at manager@millionairebombay.com and we will provide youwith a courier tracking number.

As each order is hand-embroidered and sewn on thespecifications provided, the time frame is usually between 20 to 30 days.However, specific details will be mentioned individually in the details of eachproduct. You can contact us via WhatsApp on 9867757891 or email us at manager@millionairebombay.com in case of any urgentorder that you may need sooner than the date provided by us and we shall getback to you regarding the possibility of the same.

Please note that once the order has been shipped from ourcourier partner and the tracking details have been shared upon request, we arenot liable for any delay whatsoever.

You can either collect the order from ourstore at Juhu or we can have it shipped to you at your doorstep.

If an order contains multiple products, all of them will beshipped as a part of the same shipment when all products are ready. However, ifyou require some products earlier, please contact us via WhatsApp on 9867757891or email us at manager@millionairebombay.com and we shall do theneedful.

RELATED TO PAYMENT & REFUND

Payments can be made through -

Visa

MasterCard

American Express

Maestro credit and debit cards

Please contact our team via WhatsApp on 9867757891 or email us at manager@millionairebombay.com if you wish to make payment through net banking or cash.

Each and every product is customised to your request and specifications. If you are unhappy with the product, please contact us via WhatsApp on 9867757891 or email us at manager@millionairebombay.com and our team will help you out. However, please note that we have a strict no refund/cancellation policy.

RELATED TO SIZE

You can either refer to the size chart or you can send us your customised measurements according to the measuring guide provided by us. You can contact us via WhatsApp on 9867757891 or email us at manager@millionairebombay.com in case of any questions regarding the size chart.

Our products are designed for you and customised based on the requirements provided by you. You can send us your measurements on WhatsApp on 9867757891 or email us at manager@millionairebombay.com after placing an order to have the product made specifically to your size.

Please note that an additional charge will be applicable on orders with a bust size of 44 inches and above.

RELATED TO CUSTOMISATION

Yes, you can contact us via WhatsApp on 9867757891 or email us at manager@millionairebombay.com to get your order customised from scratch. Please note that we charge a 20% additional charge on the MRP of the product for plus sizes, 'XL' and bust size of 44 inch or above.

Please note that we do not offer customisation for products that are on sale or discount.

For any product ordered exactly as per the image as displayed on our site, the price of the order remains unchanged. You can contact us via WhatsApp on 9867757891 or email us at manager@millionairebombay.com to confirm the final billing amount based on the customisations requested.

We can change the colours of the product, if required. Contact us via WhatsApp on 9867757891 or email us at manager@millionairebombay.com and we shall get back to you about the possibility of the same.

All our products are photographed under standard lighting conditions to keep the product image closest to the actual product. However, since our products are handcrafted and hand-dyed, there may be minor variations in the fabric colours or prints or embroideries compared to the product images.

RELATED TO ALTERATION

All our custom-made outfits generally have a 3 to 4" margin. Generally, the alteration required is quite minimal since the product is made with your specific measurements. You can contact us via WhatsApp on 9867757891 or email us at manager@millionairebombay.com if you require any alterations. 

Please note that alteration might not be possible for outfits purchased on sale or discount. You can contact us beforehand to find out if alteration is possible on that specific product.

Alterations, if required, generally take about a week or two. However, this varies for each product so please contact us via WhatsApp on 9867757891 or email us at manager@millionairebombay.com and we shall get back to you with a clearer estimate.

For any alteration, you will be required to drop-off the product to any of our stores or ship the same to our Juhu store. Once altered, you can either collect the same or the product will be shipped to you, as discussed.

We do not charge any amount for alteration. While shipping the altered product, we offer free shipping across India. Please note that the customer will have to bear the shipping charges in case of International delivery.

MISCELLANEOUS

Please contact us via WhatsApp on 9867757891 or email us at manager@millionairebombay.com in case you require any assistance. A chat function has also been enabled on the website for your convenience which will get you in touch with our fashion consultant.